Privacy Policy
& Terms of Use

Privacy Policy

This Privacy Policy describes how The Soothing Spark LLC ("we," "us," or "our") collects, uses, and protects information when you visit our website at thesoothingspark.com and sprk.thesoothingspark.com (collectively, the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your information with care and respect.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you contact us through the Site, including:

• Your name and email address when you send us an email inquiry
• Any information you include in the body of your message
• Contact information submitted through any forms on the Site

Information Collected Automatically

Our Site is hosted on Netlify. When you visit the Site, Netlify may automatically collect certain technical information including:

• Your IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the Site
• Referring website or source

This technical data is collected by Netlify for hosting and security purposes. We do not currently use Google Analytics or any other third-party analytics tracking on this Site.

Cookies

Our Site does not use marketing or tracking cookies. Netlify may set limited technical cookies necessary for the Site to function properly. These cookies do not collect personal information and are not used for advertising or tracking purposes.

How We Use Your Information

We use the information we collect solely to:

• Respond to your inquiries and communicate with you about our services
• Deliver free resources you have requested (such as the quizzes and other free tools)
• Provide information about coaching programs and offerings
• Improve the content and functionality of our Site

What We Do Not Do

• We do not sell, rent, or trade your personal information to third parties
• We do not use your information for advertising purposes
• We do not add you to any mailing list without your explicit consent
• We do not share your information with anyone outside of what is necessary to deliver our services

Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected or as required by law. Email communications are retained in our email system and may be deleted upon request.

Third-Party Services

Our Site links to and integrates with the following third-party services. Each has its own privacy policy governing your data:

• Netlify: website hosting (netlify.com/privacy)
• Substack: podcast and newsletter platform (substack.com/privacy)
• ThriveCart: payment processing for purchases (thrivecart.com/privacy-policy)

When you click links to these services or make purchases, you are subject to their respective privacy policies. We encourage you to review them.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent at any time where processing is based on consent
• The right to opt out of any future communications from us

To exercise any of these rights, please contact us at Kristen@TheSoothingSpark.com. We will respond to all requests within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to non-discrimination for exercising your privacy rights. We do not sell personal information.

Terms of Use

By accessing and using this Site, you accept and agree to be bound by the following terms. If you do not agree to these terms, please do not use this Site.

Intellectual Property

All content on this Site: including text, graphics, logos, images, audio, and the SPARK Framework™: is the property of The Soothing Spark LLC and is protected by applicable copyright and trademark laws. The Soothing Spark™ and SPARK Framework™ are trademarks of The Soothing Spark LLC.

You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our express written permission.

Use of the Site

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others. You may not:

• Use the Site in any way that violates applicable local, national, or international laws
• Reproduce or copy content from this Site without written permission
• Use this Site to transmit unsolicited commercial communications
• Attempt to gain unauthorized access to any part of the Site

External Links

This Site contains links to third-party websites for your convenience and information. We do not endorse or take responsibility for the content, privacy practices, or availability of those sites. Visiting external links is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, The Soothing Spark LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this Site or any content on it. The Site and its content are provided "as is" without warranties of any kind.

Changes to These Terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with an updated date. Continued use of the Site following changes constitutes your acceptance of the revised terms.

Coaching Disclaimer

Coaching is Not Therapy

The Soothing Spark LLC provides Sustainable Ambition coaching services. Coaching is not therapy, counseling, psychotherapy, or any form of mental health treatment. Kristen B. Lenzen is a certified coach, not a licensed mental health professional, therapist, psychologist, or medical doctor.

Coaching does not diagnose, treat, cure, or prevent any mental health condition, medical condition, or disease. If you are experiencing a mental health crisis, symptoms of a mental health disorder, or any medical concern, please seek the support of a qualified licensed professional.

No Guaranteed Results

Testimonials, examples, and results shared on this Site represent individual experiences and are not guarantees of future results. Your experience and outcomes will vary based on your individual circumstances, efforts, and commitment to the coaching process.

Content for Informational Purposes

All content on this Site: including podcast episodes, blog posts, free resources, and program descriptions: is provided for general informational and educational purposes only. It is not intended as professional advice of any kind and should not be relied upon as such.

Crisis Resources

If you are in crisis or experiencing a mental health emergency, please contact:

• 988 Suicide & Crisis Lifeline: Call or text 988
• Crisis Text Line: Text HOME to 741741
• Emergency Services: Call 911

Contact Us

If you have any questions about this Privacy Policy, Terms of Use, or Coaching Disclaimer, please contact us: